All returns must be unused and in the like new condition that you received it. It must also be in the original packaging with all original accessories. Any item not in its original condition, is damaged, or is missing parts for reasons not due to our error, is ineligible for return or store credit.

For Online Order / Mail In Returns – Customer is solely responsible for return shipping costs and must call in for an RMA# before shipping. Shipments are recommended to be sent with tracking number. We are not responsible for any items received without an RMA# and may be lost. Shipping costs (including “Free Shipping”) are non-refundable. Upon issuing a refund, the cost of shipping will be deducted from your refund. Items lost or damaged in shipping are the responsibility of the sender and insured carrier service.

For Undeliverable / Returned Mail – Customer is solely responsible for providing full and accurate shipping information. USPS, FedEx, UPS provide management tools for homeowners who may not be available to sign waiver and release forms, or redirect their mail accordingly. Any returned packages for lack of signature, multiple attempts, incomplete address, refusal, etc. is subject to a refund reduced by the shipping costs. Meaning, upon issuing a refund, the cost of shipping will be deducted from your refund. Request for re-delivery will incur an additional shipping fee. Due to increased package theft, any claims with missing packages or theft that are shown delivered will require a police report to be submitted as proof for any refund or replacement. 

Regarding Shipping Charges

Please note that any expedited shipping charges, international shipping charges or charges for orders shipped outside the continental US are non-refundable and customers are responsible for return shipping costs for non-defective items. If order is rejected by customs, the shipping fee is non-refundable. If defective items returned are not defective, refund will be deducted a 25% Restocking Fee.

Regarding Defective or Damaged Claims

It is customer responsibility to inspect and report any issues within 10 business days of receipt. It is the customer’s responsibility to provide clear evidence of shipping damage from the shipping carrier or of any defective claims through clear photo or video evidence. Some claims may require the return shipment of products to be evaluated before refund. Customer claims will be invalid and denied if there is any destruction, disposal, or modification of evidence before claim is resolved.