We do our best to fulfill orders as soon as they are processed. However, due to size of the order, peak hours, limited postal pick-up windows and inventory delays, orders may take additional handling days before shipping. If you are in need of a rush order, please contact us as soon as possible to get the best estimate of how fast your order and be shipped.

Lost, Stolen, Damaged, or Missing Packages must be reported to us in a timely manner. We will work with the Shipping Carrier to track and/or file a claim. Lost, Stolen or Missing packages, if confirmed delivered by the Shipping Carrier, must be reported to local authorities before a refund or replacement can be issued. A copy of an official police report must be submitted for reference and proof for a refund/replacement.

Note: For tracking numbers, it may take a few days before they become active on the tracking website. If the information is not available please try again later. Please rest assured that the estimated shipping time is valid regardless of the tracking site updates. 

If any issue during the shipping time or after received the item, please feel free to Contact us, our customer service representatives will offer you a satisfying solution.